Refund

Refunds

Refund on request within 14 days of payment — the full amount, whether or not you have used the service, and no questions asked.

Write to support@aisp.work within 14 days of payment and the refund is issued without further questions.

What it covers

• · Self-serve subscriptions (Starter and Pro), monthly or annual
• · One-off credit packs, for the part you have not used
• · Any charge taken in the last 14 days

Refunds are issued by our merchant of record, back to the original payment method, and our merchant of record also handles the invoice. Ask from the email address you bought with, or use the contact link on the receipt our merchant of record sent you. A refund ends the plan it covers at once: the quota and the credits it paid for stop with it.

You can cancel at any time, before or after the 14 days. Cancelling stops the next charge and nothing else: the period you have already paid for runs to its end, and you keep using the service until it does. Nothing here reduces the rights you have under the law where you live — a consumer in the EU or the UK keeps the statutory 14-day right of withdrawal, and where that right gives you more than this policy does, that right applies. How quickly a refund reaches your account depends on your bank or card issuer, and we do not promise a number of days.

Not covered: Credits you have already used are not refunded. Custom integration work (from $3,000) is not covered by this policy: it follows the written agreement signed for that project.

Cancelling is separate from refunding and always available: cancellation stops the next charge immediately and needs no reason.